Proto AICX Review: Features, Integrations, and Pricing in 2024
From faster response times to round-the-clock availability, the potential impact AICX can have on your business workflow—regardless of industry—is undeniably impressive. However, deciding to invest in AI-powered customer experience solutions is only the first step. The next step is choosing the software to leverage.
Proto AICX is a leading platform in this space that offers a range of features designed to optimize how companies interact with their customers.
In this blog, we’ll explore Proto AICX’s key features, integration capabilities, and pricing structure to help you determine if it’s the right solution for your business.
Proto AICX: A Quick Overview
Proto AICX is a customer experience (CX) platform that leverages artificial intelligence (AI) to help businesses improve customer interactions. It provides tools for automating and personalizing customer support, allowing companies to engage with customers more effectively across various channels.
How?
Proto AICX leverages AI-driven chatbots and Machine Learning (ML) to improve the efficiency of customer service teams by handling routine inquiries, resolving customer issues, and more.
For instance, Bitflex, a cryptocurrency exchange out of Malaysia, has leveraged Proto AICX to achieve 58% automated query resolution across its support channels.
This platform is particularly useful for companies looking to scale their businesses while maintaining a high level of customer service quality. By integrating AI into the customer experience process, Proto AICX enables businesses to provide timely, relevant, and personalized support to their customers, helping to build stronger relationships and boost loyalty.
Top Features of Proto AICX
Proto AICX offers users an impressive suite of features to enhance their customer experience. Here are some of their more exciting features:
AI-Powered Chatbots
Proto AICX offers advanced chatbots that use natural language processing (NLP) to understand and respond to customer inquiries. These bots can handle a wide variety of tasks, from answering FAQs to assisting with complex transactions, reducing the pressure on human agents.
Omnichannel Support
The platform supports customer interactions across multiple channels, including social media, email, and live chat. This ensures that customers have a seamless experience, no matter where they choose to engage with your brand.
Customer Data Analysis
Proto AICX collects and analyzes customer data to provide insights that can help businesses improve their service offerings. This feature enables companies to understand customer behavior, preferences, and pain points, allowing for more personalized interactions.
Livechat
Proto AICX also offers users a Livechat module that integrates both human agents and AI for optimal efficiency. While chatbots can address common customer queries, there’s also the option to hand over to a human agent for more complex issues. Agents can also leverage canned replies to improve response times and consistency.
Automated Workflows
The platform allows businesses to automate repetitive tasks and workflows, freeing up staff to focus on more strategic activities. This includes automated ticketing, follow-ups, and routing of customer queries to the appropriate department.
Multilingual Support
Proto AICX supports multiple languages, making it easier for global businesses to serve customers in their native languages and enhancing accessibility and customer satisfaction. For instance, the platform offers support in Tagalog, a native language in the Philippines.
Proto AICX Integrations
Proto AICX integrates seamlessly with a variety of tools and platforms, making it a flexible solution for businesses of all sizes. Some key integrations include:
- CRM Systems: Proto AICX offers integrations with popular CRM platforms like Salesforce and HubSpot, allowing businesses to synchronize customer data and streamline workflows.
- Messaging Platforms: The platform integrates with messaging services like WhatsApp, LINE, Zendesk, and Facebook Messenger, enabling businesses to meet customers where they are.
Add-on Features
- proGTP: Proto AICX offers users access to ChatGPT integrations and prompt engineering expertise to improve writing accuracy and live translation while incorporating customer sentiment recognition with customer interaction limits.
- proApps: With proApps, you gain access to a unified platform, from where you can manage your customer support across all your various channels—including your help desk, messaging platforms, and scraping tools.
- proActive: proActive allows you to engage with your customers on a more personalized level via chatbots across your messaging platforms based on available customer information and segmentation.
- proAnalytics: Proto offers users real-time reporting that provides actionable data, trend analysis, and sentiment insights from customer interactions, ensuring you can measure the effectiveness of your communications and make quick, informed decisions.
- proData: proData helps you ensure that you stay compliant with local privacy laws regarding data access and storage across the Proto AICX platform and your various integrations.
- proAgents: In addition to helping you leverage AI for improved customer experience, Proto recognizes the need for human touch and offers users access to its exclusive partnership with a contact centre in the Philippines at competitive prices and on a flexible contract basis.
Pricing
Proto AICX boasts flexible pricing plans tailored to meet the needs of different business sizes and requirements.
Here’s a quick breakdown of the platform’s tiered pricing and available features for each:
| Free Version | Pro – $1,599/month (Recommended for Startups) | Total – $2,499/month (Recommended for Scaleups) | Enterprise – Custom price (Recommended for government) |
| 1,000 interactions per month | 50,000 interactions per month | 75,000 interactions per month | 100,000 interactions per month |
| 3 team members | 10 team members | 20 team members | Unlimited team members |
| 1 sub-company | 1 sub-company | 10 sub-companies | Unlimited sub-companies |
| 1 chatbots | 2 chatbots | 10 chatbots | Unlimited chatbots |
| 2 training sources | All features in Free | All features in Pro | All features in Total |
| Unlimited languages | Unlimited training sources | Helpdesk apps | Live translation |
| Messaging apps | Custom email domains | Fix & modify writing | Scraping apps |
| Initiate chats proactively | Export data | Change tone | White labeling |
| Dashboard | API account access | Ticket summarization | Customer profile iFrame |
| Chat summarization | IP allowlist | ||
| Customer sentiment | On-premise hosting | ||
| Custom analytics dashboard | |||
| Sentiment trend analysis | |||
| External data overlay |
Taking the Next Step
Proto AICX stands out in the crowded CX market with its comprehensive features, seamless integrations, and flexible pricing options.
Whether you are a small business looking to automate customer support or a large enterprise aiming to provide personalized, omnichannel experiences, Proto AICX offers the tools and capabilities to help you succeed in 2024 and beyond.
As AI continues to evolve, Proto AICX remains a powerful solution that business owners can leverage to enhance their customer experience and stay competitive as customer demands continue to grow.
Want to try Proto AICX? Book a free demo today.
